Karen Matthews, senior consultant and quality assurance director, oversees the quality control, communications, and continuous improvement programs for Interface Consulting. With over 10 years experience in technical communications, Ms. Matthews contributes advanced skills in research, writing, and editing to the firm’s client projects, marketing, and public relations. As a manager in the Houston and Atlanta offices of a leading international consulting firm, she was responsible for the creation of proprietary firm tools, marketing collateral, numerous business proposals, and client work products. Ms. Matthews holds Bachelor of Arts and Master of Arts degrees in English from Clemson University.

Interface Consulting International, Inc.
Quality Assurance Director & Senior Consultant

• Edits corporate documents, including reports, statements, opinions, work products, and demonstrative aids used for dispute resolution and litigation
• Performs research and writing for client and corporate projects
• Develops and oversees corporate quality assurance programs
• Formulates corporate strategies for business communications to maintain standards of quality, efficiency, and effectiveness
• Interacts with consulting teams as written communications advisor on client construction claims, construction defects, and scheduling matters
• Manages the firm’s professional development program

Previous Work History

Deloitte Consulting
Senior Consultant & Manager

Documentation Associates, Inc.
Consultant                                                                                                                              

“SAP Training Lessons Learned,” Americas’ SAP Users Group Annual Conference –General Session, Americas’ SAP Users Group – Education and Training Focus Group, June 1995.

Education

Master of Arts – English (Emphasis in Technical Communications)
Clemson University – Clemson, South Carolina

Bachelor of Arts – English
Clemson University – Clemson, South Carolina

Professional Affiliations

Member – Association for Business Communication (ABC)
Member – Society for Technical Communications (STC)